Terms and Conditions

GENERAL INFORMATION

The following conditions are valid exclusively between Lodovica Fusco, referred to as the “seller” (VAT 01237030323, Piazza Barbacan 4 b, 34121-Trieste), and any person making online purchases on the website www.lodovicafusco.com, hereinafter referred to as the “Client”.

Please read and understand these General Conditions carefully before making a purchase order for any Product.

Every time the client intends to make a purchase order, they must declare that they have read, understood, and accepted the contents of these Terms and Conditions. If the Client does not accept them, they will not be able to place purchase orders for any Product.

PRODUCT PRICES AND SHIPPING COSTS

The price of the Products is indicated on the website www.lodovicafusco.com, is expressed in Euros, and includes VAT at 22%.

The Seller reserves the right to change the prices of the products indicated on the site at any time.

The prices of the Products do not include shipping costs, which are borne by the Client and are automatically indicated at the checkout.

PAYMENT METHODS

Client payments can only be made using the payment methods indicated on the site: Paypal or Credit Card. Through Paypal, it is possible to pay either directly with your Paypal account or via credit card (even without an account). Paypal has no additional costs for the Client. For payments made with Paypal, if a product’s unavailability is detected after order registration, the Seller will take all necessary measures with the payment operator to cancel the transaction related to the unavailable merchandise. Additionally, payment communications and data provided by the Client at the time of payment are protected. For more information on Paypal: www.paypal.com

DELIVERY WITH COURIER: METHODS AND TIMING

From the confirmation of the payment, the Product will be processed within the following timeframes: from 1 to 3 weeks, excluding the shipping times dictated by the courier’s timing.

For deliveries in Italy, 1-3 working days are necessary, for the European Union 3-6 working days.

At the time of delivery of the Product, the presence of the Client or an authorized third party to collect the Product will be required.

The client may choose, as an alternative to shipping, to collect the Product directly at the Seller’s atelier in Piazza Barbacan 4 b in Trieste by appointment.

It is understood that the delivery times indicated by the courier are to be considered indicative and cannot be considered binding. The Seller, not being able to directly control the delivery of the products after their shipment, cannot be held responsible in any way for any delivery delays.

The risk of loss and damage to the Product, for reasons not attributable to the Seller, will be transferred to the Client when the Product is in the possession of the latter or a third party appointed for the collection.

FORCE MAJEURE

The Seller cannot be held responsible for non-fulfillment or delayed fulfillment of the obligations due to circumstances beyond Lodovica Fusco’s reasonable and foreseeable control (hereinafter “Force Majeure”).

Force Majeure includes, but is not limited to, strikes and other forms of labor conflicts; civil mobilizations and insurrections, invasions, terrorist attacks or threats of terrorist attacks, armed conflicts (declared or not) or threat or preparation for conflicts; fires, explosions, storms, floods, earthquakes, epidemics, or other natural disasters; inability to use public or private telecommunications means; epidemics or pandemics. The execution of Lodovica Fusco’s obligations under these General Conditions will be suspended for the period in which Force Majeure occurs.

The Seller will do everything in her power to find solutions that allow for the correct fulfillment of her obligations despite the persistence of Force Majeure.

CUSTOMER ASSISTANCE

The Seller guarantees customer assistance before and after the sale through the channels communicated in the Contact section.

RETURNS AND REFUNDS

It is possible to return products purchased on the site by notifying the Seller directly at the email address lodovicafusco@gmail.com within 7 days from the date of delivery, without any additional charges for the Client apart from the shipping cost, which remains always at the Client’s expense.

Only products with manufacturing defects can be returned. Since they are always unique pieces handcrafted, asymmetries or irregularities of the product compared to the original product photos on the site are not considered “manufacturing defects.”

In the case of incorrect communications by the Client (for example, ring sizes), these will not be counted among the “manufacturing defects.”

The Client undertakes to return the products within 10 working days from the date of the withdrawal communication sent via email.

All costs associated with shipping the products are entirely at the Client’s expense.

The Seller undertakes to refund the price within 30 days from the date of receipt of the withdrawal request, provided that the products are properly packaged in their original packaging, in perfect resale condition (not ruined, damaged, or used) and equipped with all the accessories provided such as brochures, documentation such as the invoice, etc.

The Seller can withhold the refund until the products have been returned and delivered to the Seller, in order to evaluate the aforementioned conditions.

Failure to return the products within the established terms implies, in any case, the forfeiture of the right of withdrawal.

If the Client exercises the right of withdrawal in a manner not conforming to the above terms and conditions, they will not be entitled to a refund of the amount spent.

The refund will be made by bank transfer to the bank account in the name of the client referenced in the purchase invoice.

The products must be returned to the following address:

Lodovica Fusco c/o Combiné Piazza Barbacan 4 b 34121 Trieste

INTELLECTUAL PROPERTY

All intellectual property rights related to the Site and the Seller’s social media, including the content, are the exclusive property of Lodovica Fusco. The Site, social media, and their content cannot be reproduced either in whole or in part, transferred by electronic or conventional means, modified, linked, and used for any purpose without the prior written consent of Lodovica Fusco.

CHANGES TO THESE TERMS AND CONDITIONS

The Seller reserves the right to modify these General Conditions and, more generally, all the information reported on the Site, such as Product sizes, characteristics, colors, shapes, weight, or price, at any time.

SITE MANAGEMENT

Lodovica Fusco will do her best to ensure that the Site is available without interruption 24 hours a day, but cannot be held responsible if, for any reason, the Site is not accessible and/or operational at any time or for any period.

Access to the Site may be temporarily suspended without notice in case of system failures, maintenance, repairs, or for reasons beyond Lodovica Fusco’s control or due to Force Majeure.

DATA PROTECTION

Lodovica Fusco will process the Clients’ personal data as data controller in accordance with the provisions of Regulation 2016/679/EU (“GDPR”) and in compliance with the applicable national legislation on personal data protection.

For further information on the processing of personal data, clients can consult the Site’s Privacy Policy.

CONTACTS

Lodovica Fusco is located at her atelier Combiné, Piazza Barbacan 4 b in Trieste.

Contact via phone and WhatsApp: 0039 3494412731

Email: lodovicafusco@gmail.com